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Updates to King’s Creek Safety Policies

At King’s Creek, we continue to make your safety and comfort a top priority. If you are planning or thinking about planning a trip to visit us in Williamsburg, here are some updates to King’s Creek safety policies regarding Covid-19 and your safety while visiting our property.

Installation of protective germ barriers.

We have installed barriers in both the Aquatic Center and Clubhouse to protect our staff and guests.

Social Distancing Markers

To help maintain and promote social distancing, floor and table markers will be displayed in commons areas and at each pool.

Face Coverings and Masks

If you see a staff member wearing a face mask, please do not be alarmed. For their protection and yours, we have provided our staff with face coverings and masks. 

In accordance with Governor Northam’s Executive Order 63, guests will be required to wear a face covering as well while inside shared access buildings. Buildings requiring face coverings will have signs displayed on the entry doors. Click here for more information on Executive Order 63.

Enhanced Cleaning Processes
We have stepped up precautionary measures and enhanced our cleaning processes to ensure the thorough cleaning and sanitizing of our guest units and regular sanitizing of frequently touched surfaces in the common areas. We are utilizing U.S. Environmental Protection Agency (EPA) approved disinfectant to clean all surfaces and equipment. In some cases, this process may delay, limit or halt access to certain areas. We ask for your advanced understanding that these inconveniences are for the safety of you, our staff, and other guests.     

Healthy Hand Hygiene

Our staff continues to adhere to healthy hygiene guidelines. We recommend you wash or sanitize your hands often, especially after visiting common areas (i.e. lobby, pool, playground, etc.).     

Posted Signage

You will notice signs promoting social distancing, healthy hand hygiene and other precautionary safety measures have been posted throughout the property.

Flexible Check-In Options

We have expanded our check-in options, to include mobile and curbside check-in. Check-in services will continue to be offered in the Aquatic Center. To encourage social and physical distancing, we have limited lobby check-in to one (1) person per party.

In addition to the enhanced safety measures above, we have also made notable amenity changes:

Discontinued Pool Towel Service

Pool towels will no longer be available at the pools or in guest units. We appreciate your understanding and apologize for any inconvenience. We recommend bringing one (1) with you.

Temporary Closure of Pools and Gym

Due to state mandates and guidelines, our pools are currently closed. You will receive information regarding the status of these and other amenities at check-in.

No Pool Parties

Upon the opening of the pools, to encourage social distancing, capacity at the pools will be reduced. In effort to allow all guests the ability to utilize this amenity, pool parties will not be allowed.

Closure of Sauna and Steam Rooms

For health and safety concerns, the saunas and steam rooms will be closed until further notice.

Limited Supplies of Toiletries and Cleaning Products

Due to the ongoing shortage, you will be provided with the initial supply of toilet paper, paper towels, hand soap, etc. We recommend you bringing these items with you as most local stores continue to be out of stock on these items.

Limited Activities and Concierge Services

You will receive information regarding the status of these and other amenities at check-in.

*A Note to Legacy Owners

You are now able to request that your week(s) be deposited online on the owner site at You must have set up an account to do so. If you don’t have one yet, just follow the step-by-step instructions. Once you’ve logged in, go to the “My Account” section and click on “Bank Request” to process your request.

 Thank you for reading these updates to King’s Creek safety policies. For ongoing Covid-19 updates in Virginia, please follow this link.


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